01-12-2023 12:17 PM
Solved! Go to Solution.
01-12-2023 05:06 PM
01-12-2023 01:51 PM
@Yelxop Wrote: When the PureFibre Modem is installed by the technician is only one of the LAN ports activated?
On an initial install all the ports are active. Only if you choose to have the modem placed in bridged mode would some of the ports be deactivated. This would be utilized if you had your own aftermarket router/firewall and wanted to control the activates on your network without utilizing the Telus equipment.
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01-12-2023 03:59 PM
01-12-2023 04:09 PM
It depends if you're talking about the actual router or the ONT. Many people confuse the ONT for a router because it has multiple ports.
Which device do you have?
1) ONT
2) Wifi Hub
3) NH20A
4) T3200M
01-12-2023 04:14 PM
01-12-2023 04:21 PM
01-12-2023 05:14 PM
In addition to the ONT, which router did Telus provide to you? Telus would have also provided/installed one of the last three devices that I listed. Wifi Hub, NH20A or T3200M.
01-14-2023 06:44 PM
I am not using Telus for my WiFi - I am using Google Mesh so I only have the ONT from Telus.
01-12-2023 04:11 PM - edited 01-12-2023 04:12 PM
@Yelxop Wrote;
01-12-2023 04:26 PM
01-12-2023 05:06 PM
01-12-2023 05:16 PM
Additionally if OP is using mesh networking, the speeds will absolutely drop due to the very way that mesh networking operates. Some users have also found that using third party routers with fibre can result in slower wired speeds. No idea why but there are a few past discussions on the forums here about it.
01-14-2023 06:51 PM
Thanks for the reply - my Wifi speeds on the Google Mesh are lightning fast. It is the wired connections that are downstream from the Google Mesh (from the Ethernet passthrough port) that are below 100 Mbps even though I have upgraded all the switches to be 1 Gbps.
01-14-2023 07:13 PM
If the wireless speeds are fast but the wired are slow, have Cat6 ethernet cables, you've replaced the switches with gigabit, and factory reset all mesh devices, that would be a problem with the Google Mesh then. A quick Google search shows that other users have the same issue with Google Nest / Nest Wifi Pro Mesh. That would be beyond anything Telus could provide support for. You may want to ask on the Google Nest Community forums.
Normally if you had one of the Telus provided routers there, I would have suggested connecting it to the ONT and then the Nest Mesh to one of the LAN ports and re-try the ethernet speeds after rebooting all of the mesh access points. Some Nest Mesh users found that solved their issues.