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Poor service

Ws1
Neighbour

I live in central Alberta beside gull lake there is a large community here and not just our house hold is having issues with poor service but many neighbours are to . Quite a few have switched to other services and lots more I’ve talked to are unhappy and are seeking other providers also . Honestly two tin cans and a string would be better than Telus service . We stream tv on our hub and missed most of the Stanley cup series . We haven’t been able to watch tv for days lately. It seems on weekends and especially long weekends we have zero to No service . Even trying to log in just now was painful dial up would be welcomed right about now . I’ve called assistant and never get anyone who knows anything ,last time they said they would ping us whatever that’s is .i feel they couldn't ping us at a table tennis tournament. Not happy and am switching service asap.

4 REPLIES 4

TELUS_Support
Official Support Team
Official Support Team

Definitely not the experience we want our customers to have. Feel free to send us a private message if you'd like, and we can discuss further.


If our reply resolved your issue, please click on Accept as Solution to help others in the community.

We’ve been telling you guys for a long time on and off about poor service and all we get is told to unplug and reset the smart hub . That’s not a fix . For sure you’re loosing customers out in this area due to poor service . Big money million dollar houses all over and no internet by Telus . Missing link ,Elon star link ,and explore net are taking your business. We will be going to explore net and il probably switch my cell phones to someone else to . You guys bill us high for service we hardly get . I’m not wasting my money on Telus anymore . Look up meridian beach , Raymond shores area and see all the potential customer base you could end up loosing. It’s sad that Telus can’t do a better job . We’ve been long time customers with Telus and we’re always happy in every regard until the last year or so . I like your team and have mostly had good interaction with them except dealing with Philippines is painful and I honestly don’t think it’s a good move . Your Canadian people are hard to contact and it’s frustrating as heck trying to find a number for getting troubles resolved.
Have a great day and take the time to investigate the service available in this area for your own benefit.

TELUS_Support
Official Support Team
Official Support Team

Will do. You have a great day as wel!


If our reply resolved your issue, please click on Accept as Solution to help others in the community.

viluncle1975
Neighbour

My services were cut off by a mistake made by Telus and I can't get reconnected. Numerous calls, on hold for hours, no help. What a company!! I've been a customer for over 40 yrs. Time to switch.