POP email migration not working properly

[Jande9]

I transitioned my email on Friday and it isn't working properly.

I set up the new gmail account to be a pop account.

I am running Outlook 2007 on my desktop and set it up to talk to the gmail servers, both pop and smpt.

It downloads some of the incoming emails but not all.

I am also running Fossamail on my laptop which also talks to the same account.  It also is only getting some of the incoming messages, but not all.

I tried to set up the gmail app on my phone but what I see on the screen does not gybe with what telus says I should be seeing so that is completely stalled.

I went to the gmail account through my browser and marked everything as unread but that didn't help.

I tried a Telus live chat but the CSR had no idea what I was talking about.

So I went from a decent working email system to a broken mess.

Anybody here have any ideas what to do?

[allec]

I share your disdain with the way Telus has handled this migration, but I managed to get it working with the help of a fellow developer. I personally do not use Outlook, but he did, and was able to advise me on how to set up Gmail. I use POP3 on port 995 to pop.gmail.com and SMTP on port 465 to smtp.gmail.com. Originally, I setup Gmail to "Allow less secure Apps", but Gmail has hinted strongly that they are going to disable that shortly. I now use 2FA (2 Factor Authentication) and "App Password". App Password is a 16 byte random string assigned by Google, and is used in place of the Gmail/Telus password. J.A. Coutts

[FuzzyLogic · Accepted solution]

Here are a couple of articles that may help with your problem:

Outlook not downloading all GMAIL emails using POP3 (Solved) • Repair Windows™

Read Gmail messages on other email clients using POP - Gmail Help (google.com)

Get Your Emails in All Devices With Gmail (lifewire.com)

Good luck!

[Jande9]

Thank you.

adding recent: at the head of my username seemed to have done the trick.

Considering the Telus has been at this for a while, they should have added this info to their guides.  I guess they were in a hurry to lay off their email team.

Thanks again.

jande9

[LoriR2021]

What bothered me is that the only suggestion to migrate your account was an IMAP one.  I spent hours trying to copy emails on Thunderbird between the two account types (from my POP3 to my new IMAP) and in the process ended up deleting a bunch.  There was no information on how to keep a POP account at all which is what I prefer.  I'm not moving between devices -- I view and respond to my emails on my laptop.  I managed to get it to work thanks to google etc. but it took awhile.  I feel bad for those who are not google-proficient and esp for those who are like people I know who are not tech savvy at all and had a POP account and ended up with IMAP and don't know the difference.

Not very well planned at all.   I hope they send out a survey about "How did the email migration go for you?" and I'll be letting them know!

[allec]

Adding "recent:" to the email address did not work for me. It would not authenticate when I added it. J.A. Coutts

[Jande9]

It worked for me.  Make sure there is no space between recent: and your email address.

Good luck.  Telus has not been helpful at all.

Jan

[allec]

Google Help (what little there is) suggested that it only works if IMAP is used, rather than straight POP3. Anyway, I temporarily solved the problem by configuring my third party supplier to forward email to 2 separate Gmail accounts (one Telus and one freebie). Unfortunately, I still have an issue with the way Gmail handles the UIDL command. Instead of returning a list of emails newer than the message ID I send, it returns one at a time. J.A. Coutts

[allec]

With zero help from Telus, and using trial & error, I was able to determine that Gmail does indeed return a list of unread messages on the server. The problem is that they use a different format in response to the UIDL command. The old Telus server would respond with something like this: +OK 2 messages 1 <20120810031205.IENX1732.priv-edtnes25.telusplanet.net@edtncm03> 2 <[email protected]> . Gmail responds like this: +OK 1 GmailId 177e4a81a12e25e0 2 GmailId 177e4ae099ae8ad1 . The old server would respond with the number of messages in the first line, and Gmail does not. J.A. Coutts