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Outlook 365 - problems with migration to gmail
After the migration to gmail, my outlook account would not open. I am using Office 365. I removed and reinstalled outlook, which opened the program. However, all emails, folders and notes are gone...
Migrated this morning as scheduled. Experience was, well…, from easy to difficult!
I use IMAP to access email from multiple devices including Apple Mail on MacBook (Mojave), iPhone (iOS 13) and Outlook 365 on Windows 10, and wanted to continue using them all for the “new” Telus email. So the migration was completely painless on the Mac and iPhone. Followed the steps to activate my Telus email on Google (easy), then setup the Mac and iPhone (also easy) (https://www.telus.com/en/bc/support/article/set-up-email-iphone-ipad-google). Up and running with all folders intact within a half hour or so.
Then came Outlook 365, what a pain! Took several hours including a lengthy but helpful Telus chat session. Wasn’t clear what directions to follow but turns out Outlook 2016 directions are (mostly) applicable: https://www.telus.com/en/bc/support/article/set-up-telus-email-on-your-computer-using-outlook-2016-google. Be sure to follow all the steps including the Gmail web interface and the Outlook 2016 set-up. Outlook wouldn’t let me add a new account with the same email address (telus.net) so I had to remove my old “telus.net” email account from Outlook, then add it back as a new account following the steps for Outlook 2016 as above. You have to manually put in the Incoming and Outgoing server settings (lame, because it was seamless on Apple products). Couple notes, I got stuck in a loop at Step 11 trying to connect to the server – you have to hit Cancel to get to the next step (12) “Something went wrong..” screen, which is what you want, then you get the option to “Change account settings”. Also I did not get the checkbox for “My outgoing (SMTP) server requires authentication”, turns out that is on by default in Outlook 365. Eventually Outlook connected and all my IMAP folders appeared. Note, this takes some time if you have a bunch of them. Also, the Received time in Outlook is now messed up for many downloaded messages. (It was fine on Mac and iOS mail).
So good luck to anyone using Outlook 365. Save yourself a full morning to get through it!
vangirl604If you are using Outlook 365 on a windows PC the instructions to use the G-sync application work really well - I ran the program on my own pc and my wife's - are accounts were migrated fairly easily - the only issue was our contacts but that is a different story.
Sadly Telus does not give clear instructions for Outlook 365 on a mac - however it is actually really easy - You set up your telus email as a new account
It tries to connect to your old telus (non gmail) servers and all you have to do is change the Incoming mail sever imap.telus.net to imap.gmail.com and the outgoing mail servers from smtp.telus.net to smtp.gmail.com It was quite easy on a mac
