Our POTs landline keeps going down, from the cabinet , Calgary

[CalgaryNetwork]

Our POTs landline keeps going down, from the cabinet , Calgary

It has occurred about 20 times in the last 10 years. 

Getting support is non existent, is there someone in Calgary that can reach out ? 
 I dont get notifications but my email is [Mod edit: removed personal information]
Thank you! 

[TELUS_Support]

Hey @CalgaryNetwork - we will send you a message to help. Please don't put personal information out on the internet though. We want your privacy to remain yours.