New modem

[Sparky27]

Telus just sent us a "upgraded modem" we were told ours is out of date. The modem showed up today, and it is the same model number as the one i already have, t3200m. Is this a mistake, or does telus upgrade there modems and give it the same model number?

[DrPacman · Accepted solution]

@Sparky27 Wrote: Telus just sent us a "upgraded modem" we were told ours is out of date.

I have heard of this happening before, sometime a proactive action as Telus may have detected a problem remotely.

You can read a reply from Dru one of the Community Managers here on point from a previous thread: https://forum.telus.com/t5/Internet-Home-Phone/T3200M-end-of-life/m-p/128512/highlight/true#M31958

Hope this helps.... Cheers..

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