04-07-2018 12:43 AM
Solved! Go to Solution.
04-11-2018 06:33 PM
@JJR @psalmone1 Hey guys!
Even if there are weird captions on the Optik Netflix app, you would need to reach out to Netflix for this issue as Telus has a contract with them to use the app. So you would need to reach out to the Netflix developers for this.
Hope this helps!
04-10-2018 07:52 PM
You can change the caption options if you go to the Netflix website itself and make the changes in your Account. It is then reflected in the OptikTV Netflix app - at least for the VIP5662 pvr. But something weird is going on with the IPV5050 boxes - they use a different Netflix app and all the options and interface is different from the VIP5662 - and the captions are completely different even if I set them on the Netflix website for my account. Strange indeed.
04-11-2018 06:33 PM
@JJR @psalmone1 Hey guys!
Even if there are weird captions on the Optik Netflix app, you would need to reach out to Netflix for this issue as Telus has a contract with them to use the app. So you would need to reach out to the Netflix developers for this.
Hope this helps!
04-20-2018 03:47 PM
I've noticed the new 4K pvr boxes show the subtitles better than the older boxes. Maybe Telus can roll out an update for Netflix on the older boxes?
04-20-2018 03:59 PM