So I recently moved two months ago to another home, I submitted the request via the app. Then I called Telus to confirm the move, but Telus no longer offered 1.5 G fibre so they changed the speed of my internet without notifying me. So I had to reach out again to inquire about the change which they apologize and once again confirmed the move and the old service will stop after the move.
Fast forward it’s been two months. I’ve called multiple times regarding cancellation of my old service and they have confirmed cancellation, but I am still getting billed for the old service. They said the address of the old service will appear on my app under usage, service…. It’s been two months… and I still have “usage” and it’s at 18 GB from May 1 to May 9…. How, it’s been “cancelled”.
Anyways how would I escalate this problem to get fixed?
