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Internet light orange for 4 days. No cable

Gordo3
Just Moved In

‎09-11-2018 08:37 PM

In Ucluelet. Modem has orange light on for 4 days. No cable. Spotty internet. Help
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WestCoasterBC
Community Power User
Community Power User

‎09-11-2018 09:24 PM - edited ‎09-11-2018 09:28 PM

Follow the basic troubleshooting follow the guide here. If it brings no resolution contact Telus which will more then likely result in a service call.. There are no reports of any issues in Uculet. If wide spread there would be more chatter on the neighbourhood.


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Gordo3
Just Moved In
In response to WestCoasterBC

‎09-11-2018 09:31 PM

Actually a number of people have posted on facebook their service is down. And no replies from telus with phone calls. This is a problem here

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Nighthawk
Community Power User
Community Power User
In response to Gordo3

‎09-11-2018 11:29 PM

No replies from phone calls? Did you speak with someone at Telus? The more people that speak to someone at Telus, the better. There's a really good chance the nearest tech is in Port Alberni so it's possible there isn't a tech in Uculet daily. More reports could mean faster response and repair.


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