Internet Upgrade

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Resident
If I increase my internet package from Optik 50 to Optik 75, will I require a new telus box and does a technician need to come to the home?
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Ambassador

That depends on a few factors. If you are on single loop copper (one phone cord in back of modem instead of 2) and it can support 75 without requiring a second line (bonded with 2 phone cords) they can do it as a software order and no tech is needed. If it needs to be bonded it will need to be fielded to a technician.

 

If you are on Fibre there is no need for a tech visit.