TELUS E-mail "Upgrade" to TELUS E-mail Powered by Google - E-mail on Outlook (2013 & 2016) & iOS
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โ06-26-2020 10:43 AM
I'm looking for some answers that aren't (at least with my initial searching) obviously available on the TELUS website.
My questions concern the upgrade to "TELUS E-mail Powered by Google" at: https://www.telus.com/en/ab/support/article/faq-telus-email-migration
I'm wondering about how the upgraded e-mail works with Outlook 2013, Outlook 2016 and with the Mail app on iOS devices. The prompt for the 'upgrade' seems to occur when one logs in via webmail.
- If one never uses Webmail (I donโt use Webmail at all as I use Outlook on my computer and the Apple Mail app on my iPhone), do I still need to do the e-mail upgrade?
- Iโm assuming that I do still need to do the upgrade (Iโm thinking the TELUS servers will go away at some point!) but I wanted to make sure.
- Will I get an e-mail notice of the requirement to do an upgrade or should I just start this upgrade process myself?
- When the e-mail is upgraded are the Outlook settings still the same as on the TELUS webpage? The reason I ask is that these look exactly like the current settings that are for the TELUS hosted e-mail (unless the Google based ones are identical):
Has anyone gone through this experience recently? Any comments or suggestions?
Thanks in advance for your assistance with this.
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โ06-26-2020 10:59 AM
You're looking at the wrong section of the support site. On the left column, look down for "TELUS.net powered by Google"
2013: https://www.telus.com/en/ab/support/article/set-up-telus-email-outlook2013-google
iOS: https://www.telus.com/en/ab/support/article/set-up-email-iphone-ipad-google
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โ06-26-2020 11:06 AM
Thanks for the updated links - I missed these somehow. What is outlined here makes a lot more sense!

