Forum Discussion

psl's avatar
psl
Icon for TELUS Team Member rankTELUS Team Member
5 years ago

Gmail Migration - New Support Content

Hey everyone, as many of you have noticed, since last year, we’ve been migrating customers to the new TELUS email powered by Google. Providing new benefits, such as: Triple your current storage s...
KB123's avatar
KB123
Organizer
5 years ago

I posted a minute ago, this is exactly what happened for my wife. She was using Safari on an iPad. 

NFtoBC's avatar
NFtoBC
Icon for Community Power User rankCommunity Power User
5 years ago

Has she tried re-starting the process from the beginning? Other than the usual contact information at the page bottom, I am not aware of a specialized contact other than  telus.com/email for support.

 

  • KB123's avatar
    KB123
    Organizer
    5 years ago

    Thanks for the reply, NFtoBC. Yes, she has tried a number of times, always with the same result. It is the exact same issue a WarG reported two weeks ago. We are not wanting to sit on hold to talk to someone who might not be able to help. The link you gave sends me to the same pages we have read a few times already. I think we will have to try an online agent. 

    • KB123's avatar
      KB123
      Organizer
      5 years ago

      We tried the same page again just now and it worked. No idea what we did different this time. So we are scheduled for conversion.

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