Free Unlimited Internet

[CityKitty]

I received a mail telling me I was nearing my limit, so I went to look at upgrading. On the welcome page it says I can get unlimited internet free if I'm on a 2-year plan. I am on the plan but can't find anywhere to upgrade to free unlimited. Can anyone tell me what to do?

Thanks in advance.

[xray · Accepted solution]

Just type "speak to person" and that should get you a real person.

[xray]

Contact a customer service rep using online Chat and they should be able to add Unlimited Internet to your plan.

[CityKitty]

Thanks so much. I have tried to find a chat with no luck. Can you point me in the right direction please?

[Nighthawk]

Go to: https://www.telus.com/en/bc/support/contact-us?INTCMP=TcomFooter_contact_us

Look for the purple text box icon in the lower right of the screen and click on it.

[xray]

The Chat link is available on many pages during the Chat service hours. You should see the icon in the lower right corner off the My TELUS logon page as well as many other pages.

[CityKitty]

Ok yes that's just a bot that can't seem to understand my question. Is there no actual customer support?

[xray · Accepted solution]

Just type "speak to person" and that should get you a real person.

[polecat]

@CityKitty  At the bottom of this page your on there is contact us place .And chat shows up slowly sometimes. ask for a live agent.  Poleat

[CityKitty]

I had no idea! I sent an email so I'll wait for a reply. Good info if I still need to contact them. Thanks much! 💖

[xray]

I've never contacted them via email. Email has it's advantages over Chat especially if you are on the go and multi-tasking.

Let us know what how quickly they respond.

As for the Bot on Chat, it's has limited smarts but it is usually obedient if you ask for a real person. 

[CityKitty]

Email was quick and they set me up the next day.