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@Ducky7731 Are you new to house. See the neighbour and look at his tel service recognize fiber cable then check your for the same entrance wiring. Some people refused to let fiber to be installed. Thought they would get billed for it maybe. If you got the fiber to house it is possible that is not hooked up at a junction box. Then Was not recorded as being installed. The only route is the phone.
@Ducky7731 That explains a lot Your only way is by phoning in. You can't use the sales reps ask for a supervisor if you haven't. You were under contract with shaw at the time correct and did not want to pay contract out correct. You might have to pay for a hook up. All providers like money. Polecat.
@Ducky7731 nothing in telus box then you have no telus landline this means you only have cell accounts. No account with land address. They can't find your place in their syatem. Your only way is to use the phone If ug and no fiber cable they might have to dig to install it if no conduit to box on street. Good luck on your prcblem. Post your result when done please. Phone in and ask for billing they should help or get you to the proper department. Polecat
@Ducky7731 I hope the pipe goes all the way to service box. If you had signed up for a home phone there would be a fiber cable in it. No copper wires fiber is the new phone line. I had my phone line moved to fiber the old copper was so scratchy crystal clear now. Billing has always helped where the other operators could not. Polecat
I have fiber in the neighborhood, but not to my house. When they installed last year, they hooked my fibre drop to my neighbors. They corrected this, but did not install the finer drop from the flower pot to my house. Now, if I want fiber, I must sign a 2 yr contract with Telus for them to come out and install it and the costs are ridiculous. Consumer blackmail at its finest.
@bradw Did you not request the fiber to be installed your house when they were doing the subdivision. Your fiber how do you know this and what the hell is a flower pot. You will for have to sign up for a 2 year contract i had to when changed from copper to fiber and i am a telus customer are you. All people in our area were surveyed to see if they wanted the fiber installed to house no cost. I waited a year to change to fiber. Polecat
I approved the drop and everything. The "flower pot" is the demarcation point from the fiber node to your property. From there, they run underground to the service in your house. When they installed this, they ran the drop from my yard to my neighbours house, meaning he would effectively get fiber service and I would be billed. when this happened, I let them know and they corrected by putting in a "flower pot" on his yard and fixed his service. Mine was not done at all, and had endless promises to do so. Now in order for the drop to come into my house, they are saying I must sign a 2 yr contract.
@bradw If the neighbour signed a 2 year probally you will to. If you are on telus copper should be no cost. Don't rely on chat go phone into billing. I kept my original package same cost for short time then upgraded and then cost went up. Some people refused fiber install here but a few months down road they wanted but had to up to a year for fibe install crew to come back from where ever local tel crew generally don't run cables need the equipment. A friend of had fiber installed they hand dug it in no cost to him. Go to billing chat people are not well informed. If you have the internet service from telus billing should be the same as now.