Forum Discussion
Solved
Fiber Availability
Has anyone had any issues with telus not being able to locate your address. I recently moved into a new house in a newer neighbourhood, fiber is available as telus has signs posted around the neighbou...
- There is a telus pipe that's marked, it's on the side of my house as well, and its just capped on the end I don't no if that's what they use to run the fiber through. But I got a hold of billing and they are escalating the issue, and will call me back in 24-48 hours.
Ducky7731 I hope for you there is pipe in the ground if not will have wait for the frost to go away.
There is a telus pipe that's marked, it's on the side of my house as well, and its just capped on the end I don't no if that's what they use to run the fiber through. But I got a hold of billing and they are escalating the issue, and will call me back in 24-48 hours.
- Problem has been solved, the issue was on telus's end, they verified that my house is setup for fiber already, but for what ever reason just kept showing up on there end as no service available. I finally have my install scheduled, and everything is good to go now. Thanks for all the help
Ducky7731 I hope the pipe goes all the way to service box. If you had signed up for a home phone there would be a fiber cable in it. No copper wires fiber is the new phone line. I had my phone line moved to fiber the old copper was so scratchy crystal clear now. Billing has always helped where the other operators could not. Polecat
