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Fiber Availability
Has anyone had any issues with telus not being able to locate your address. I recently moved into a new house in a newer neighbourhood, fiber is available as telus has signs posted around the neighbou...
- There is a telus pipe that's marked, it's on the side of my house as well, and its just capped on the end I don't no if that's what they use to run the fiber through. But I got a hold of billing and they are escalating the issue, and will call me back in 24-48 hours.
Ducky7731 Are you new to house. See the neighbour and look at his tel service recognize fiber cable then check your for the same entrance wiring. Some people refused to let fiber to be installed. Thought they would get billed for it maybe. If you got the fiber to house it is possible that is not hooked up at a junction box. Then Was not recorded as being installed. The only route is the phone.
- It's a new house built last year, I even received a pamphlet from our builder for telus when we bought the house but was under contract with Shaw at the time. When my contract expired I tried signing up with telus but they keep telling me it's not available. My neighbours on both sides of me have telus, and our homes were finished around the same time.
Ducky7731 Is the fiber into your house ???????? The builder pays to have providers install their services. Pay for power tel and cable
- I don't see any cables, there is a shaw and telus box on the side of the house and the telus box has nothing in it. I'll try calling them again, it would seem weird if they just skipped over the house while they did the entire neighbourhood as I never said to our builder or telus I didn't want fiber.
Ducky7731 That explains a lot Your only way is by phoning in. You can't use the sales reps ask for a supervisor if you haven't. You were under contract with shaw at the time correct and did not want to pay contract out correct. You might have to pay for a hook up. All providers like money. Polecat.
