Forum Discussion
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Fiber Availability
Has anyone had any issues with telus not being able to locate your address. I recently moved into a new house in a newer neighbourhood, fiber is available as telus has signs posted around the neighbou...
- There is a telus pipe that's marked, it's on the side of my house as well, and its just capped on the end I don't no if that's what they use to run the fiber through. But I got a hold of billing and they are escalating the issue, and will call me back in 24-48 hours.
I have fiber in the neighborhood, but not to my house. When they installed last year, they hooked my fibre drop to my neighbors. They corrected this, but did not install the finer drop from the flower pot to my house. Now, if I want fiber, I must sign a 2 yr contract with Telus for them to come out and install it and the costs are ridiculous. Consumer blackmail at its finest.
bradw Did you not request the fiber to be installed your house when they were doing the subdivision. Your fiber how do you know this and what the hell is a flower pot. You will for have to sign up for a 2 year contract i had to when changed from copper to fiber and i am a telus customer are you. All people in our area were surveyed to see if they wanted the fiber installed to house no cost. I waited a year to change to fiber. Polecat
I approved the drop and everything. The "flower pot" is the demarcation point from the fiber node to your property. From there, they run underground to the service in your house. When they installed this, they ran the drop from my yard to my neighbours house, meaning he would effectively get fiber service and I would be billed. when this happened, I let them know and they corrected by putting in a "flower pot" on his yard and fixed his service. Mine was not done at all, and had endless promises to do so. Now in order for the drop to come into my house, they are saying I must sign a 2 yr contract.
bradw If the neighbour signed a 2 year probally you will to. If you are on telus copper should be no cost. Don't rely on chat go phone into billing. I kept my original package same cost for short time then upgraded and then cost went up. Some people refused fiber install here but a few months down road they wanted but had to up to a year for fibe install crew to come back from where ever local tel crew generally don't run cables need the equipment. A friend of had fiber installed they hand dug it in no cost to him. Go to billing chat people are not well informed. If you have the internet service from telus billing should be the same as now.
