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Does Telus issue new modems?

jn-163
Just Moved In

I've been stuck with inconsistent speeds that is much worse than what was listed in my plan. I tried moving the modem to different places in the house and contacted support. I assume it's due to an older modem, as I'm using an Actiontec V1000H modem currently, so I was wondering if Telus gives T3200 modems or do we have to buy them in a separate place/store?

1 ACCEPTED SOLUTION

Nighthawk
Community Power User
Community Power User

More often than not a tech would bring one out. They might send you one by mail but you'd have to go through the tech support process first for the speed issue.


If you find a post useful, please give the author a "Like" or mark as an accepted solution if it solves your trouble. 🙂

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2 REPLIES 2

Nighthawk
Community Power User
Community Power User

More often than not a tech would bring one out. They might send you one by mail but you'd have to go through the tech support process first for the speed issue.


If you find a post useful, please give the author a "Like" or mark as an accepted solution if it solves your trouble. 🙂

View solution in original post

Thank you! I was really confused on how to get a newer modems other than the gaming routers/modems at my local electronics store.