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Damaged vault

Kampatt
Neighbour
I have a broken vault in my driveway, who do i contact?
1 ACCEPTED SOLUTION

A-B
Community Manager
Community Manager

Hey. Go to our network page at www.telus.com/status and in the top right you'll see a green 'Report an outage' button. Then, choose the right button that also says 'Report an Outage'. You'll see a form to fill out your contact info and address of the damaged vault. Check off the 'Vault damage or missing lid' box, enter some info in the open field and attach a photo (if you'd like) and fire it off to our team. Someone will be in touch asap!

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3 REPLIES 3

A-B
Community Manager
Community Manager

Hey. Go to our network page at www.telus.com/status and in the top right you'll see a green 'Report an outage' button. Then, choose the right button that also says 'Report an Outage'. You'll see a form to fill out your contact info and address of the damaged vault. Check off the 'Vault damage or missing lid' box, enter some info in the open field and attach a photo (if you'd like) and fire it off to our team. Someone will be in touch asap!

Davehinton
Neighbour

Hi I have a damaged concrete box on my property would like it fixed danger in lawn
Can you fix it [Mod Edit: Removed personal information]

Hi there @Davehinton - please go here and report it by clicking the "report an outage" button: http://www.telus.com/status

 

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