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Kampatt's avatar
Kampatt
Neighbour
2 years ago
Solved

Damaged vault

I have a broken vault in my driveway, who do i contact?
  • A-B's avatar
    A-B
    2 years ago

    Hey. Go to our network page at www.telus.com/status and in the top right you'll see a green 'Report an outage' button. Then, choose the right button that also says 'Report an Outage'. You'll see a form to fill out your contact info and address of the damaged vault. Check off the 'Vault damage or missing lid' box, enter some info in the open field and attach a photo (if you'd like) and fire it off to our team. Someone will be in touch asap!

A-B's avatar
A-B
Icon for Community Manager rankCommunity Manager
2 years ago

Hey. Go to our network page at www.telus.com/status and in the top right you'll see a green 'Report an outage' button. Then, choose the right button that also says 'Report an Outage'. You'll see a form to fill out your contact info and address of the damaged vault. Check off the 'Vault damage or missing lid' box, enter some info in the open field and attach a photo (if you'd like) and fire it off to our team. Someone will be in touch asap!

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