Connect App

[Mam]

I Open Telus Connect. I was Logged out. It Wouldn't accept password. Changed password. Now Telus Connect says NOT on home wifi. Have done all trouble shooting. Why does this app keep dropping for me

[Mam · Accepted solution]

I have this issue regularly. It was a treat the connect app worked for several months. Absolutely no reason, and it doesn't acknowledge WiFi.

Sadly I've called many times, and the tech folks haven't been any assistance

[A-B]

Your best bet would be to reach out to our team at 1-888-811-2323 so they can look into your profile and investigate.

[Mam · Accepted solution]

I have this issue regularly. It was a treat the connect app worked for several months. Absolutely no reason, and it doesn't acknowledge WiFi.

Sadly I've called many times, and the tech folks haven't been any assistance

[Pattydee3 · Accepted solution]

The connect app is pretty dodgy overall. I wouldn't rely on it to monitor your network.