Forum Discussion
Solved
Connect App - Not connected to Home Network
The Connect App no longer works. It says, "You need to be on your home Wi-Fi and enter your admin password to proceed. Please ensure you're connected to your Wi-Fi and reopen the app to try again" ...
We're aware of a bug. We're working on a fix which we hope to deploy soon. I don't have a timeline yet but once we have something concrete, we'll definitely share it with you. Please stay tuned!
*Edit: Accepting as solution to pin this to the top for visibility.*
I received an email stating a private message - I clickmon the link and enter account login info - it just says Account Verifcation Success. Thanks for authenticating your account. Please return to the social mia channel to send a private message with the information we need dto assist you.
How??? What Now???
Private message from TELUS
From: TELUS_Support
Date: 11-27-2024 04:05 PM
Hi there. I was informed today that a fix is being worked on and we're hoping for deployment in the coming weeks. I don't have a timeline yet but we're hopeful it's very soon. Is your Wifi network completely down?
Inever mentioed that my wifi network was down in anyway as its not. I guess TELUS is working on a fix for the WiFi boosters not showing in Connect App in the coming weeks - not sure how many weeks that would be - oh well, my boosters are connected and working fine as I can see the status when I login to the modem with admin access at 192.168.1.254.
Hurry up and wait!
