Boost Wifi problem!

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Connector
In the Telus My Wi-Fi app on my iPhone, under Network Status it says, “Wi-Fi booster information is only available when you’re connected to your home Wi-Fi”. I am already connected to the home wifi and can see the devices list but I cant view any information on the 2 boosters I have. I have tried factory setting the boosters a few times and it is still showing the error message. Does any1 know how to fix this?
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Connector

The boosts are connected to my T3200m by the way...

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Friendly Neighbour

Same problem here. No idea what's going on with them...

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Connector

Can nobody help me with this? I cant add my boost in the my telus app!

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Community Power User
Community Power User

Android or iOS version of the app? Which operating system version are you running?


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Connector

I am using iOS

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Resident

I had to remove and add my 3 boosters yesterday. When re adding the first hardwired booster, I was prompted to join its network, which I did. When adding the second booster, I had to switch to my newly created wifiplus3384 network rather than my t3200 network. 

 

I app is quite buggy, but i found a workaround where cancelling the process and readding the boosters, in sequence I might add, (2 of my boosters share the same SSID) wifiplus3384, wifiplus3384, wifiplus3228. 

I hope that helps