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02-19-2020 09:02 PM
In the Telus My Wi-Fi app on my iPhone, under Network Status it says, “Wi-Fi booster information is only available when you’re connected to your home Wi-Fi”. I am already connected to the home wifi and can see the devices list but I cant view any information on the 2 boosters I have. I have tried factory setting the boosters a few times and it is still showing the error message. Does any1 know how to fix this?
Solved! Go to Solution.
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05-02-2020 10:27 PM
I had the same problem as you. I had to clear cache on my App and resign in and that fixed it. This was Android btw. For Apple, i imagine uninstalling the app and reinstalling.
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02-19-2020 10:18 PM
The boosts are connected to my T3200m by the way...
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02-20-2020 01:47 AM
Same problem here. No idea what's going on with them...
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02-28-2020 04:32 PM
Can nobody help me with this? I cant add my boost in the my telus app!
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02-28-2020 04:58 PM
Android or iOS version of the app? Which operating system version are you running?
If you find a post useful, please give the author a "Kudo" or mark as an accepted solution if it solves your trouble. 🙂
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02-29-2020 10:41 AM
I am using iOS
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03-09-2020 11:39 AM
I had to remove and add my 3 boosters yesterday. When re adding the first hardwired booster, I was prompted to join its network, which I did. When adding the second booster, I had to switch to my newly created wifiplus3384 network rather than my t3200 network.
I app is quite buggy, but i found a workaround where cancelling the process and readding the boosters, in sequence I might add, (2 of my boosters share the same SSID) wifiplus3384, wifiplus3384, wifiplus3228.
I hope that helps
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05-02-2020 10:27 PM
I had the same problem as you. I had to clear cache on my App and resign in and that fixed it. This was Android btw. For Apple, i imagine uninstalling the app and reinstalling.
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