March
Impossible to get through either by phone or chat.
It's been down for 8 months and I still can't get anyone to look at fixing the issue.
The line(s) are all curled up in my neighbour's yard to avoid them getting tangled up in cars driving by.
Totally unacceptable that TELUS has their product hanging from a pole that could be considered a hazard and I can't get them to fix it, perhaps if I put it back on the road, then they might get the message.
If anyone but a chatbot at TELUS would like to reach me, RESPOND.
Solved! Go to Solution.
March
As one of the Telus employees posted previously on a similar post:
Go to our network page at www.telus.com/status and in the top right you'll see a green 'Report an outage' button. Then, choose the right button that also says 'Report an Outage'. You'll see a form to fill out your contact info and address of the damaged cable. Check off the 'Cable damage or low hanging wire' box, enter some info in the open field and attach a photo (if you'd like) and fire it off to our team. Someone will be in touch asap!
March
As one of the Telus employees posted previously on a similar post:
Go to our network page at www.telus.com/status and in the top right you'll see a green 'Report an outage' button. Then, choose the right button that also says 'Report an Outage'. You'll see a form to fill out your contact info and address of the damaged cable. Check off the 'Cable damage or low hanging wire' box, enter some info in the open field and attach a photo (if you'd like) and fire it off to our team. Someone will be in touch asap!
March
March
We always aim to pleasantly surprise. @Nighthawk is right, you can utilize that process. And you can always ask questions here in the community and we'll do our best to be of service.
2 weeks ago
I’m stuck at home as I can’t drive across the downed Telus lines without the danger of pulling the lines down off the poles. How long does Telus take to respond to the form submitted hazard?
a week ago
We can't provide a definitive timeframe unfortunately, but they action all hazard notifications asap. Are the downed lines still there?
a week ago
Thx for the followup. It was actioned within a few hours and the crew came out and dealt with it quickly.
a week ago
Awesome, thanks for the update! Let us know if you ever need anything else and we'll be here!