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PaulConsidine
Neighbour
Joined 2 years ago
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Re: Another user with a downed line - Hazardous
Thanks for the heads up on a way to perhaps get behind the TELUS curtain. I'll be pleasantly surprised if someone reacts to this. It's amazing in this day and age that you can't just talk to somebody locally who knows what is going on, and instead you're communicating through multiple different layers of first call teams within another country, only to be put on hold for an hour +. The coup de gras and the absurdity is that the chatbot goes round and round with no measurable productivity adding only extreme frustration to customers or potential customers, clearly a level of unchecked insanity. Thanks again for the pointer.5.9KViews0likes1CommentAnother user with a downed line - Hazardous
Impossible to get through either by phone or chat. It's been down for 8 months and I still can't get anyone to look at fixing the issue. The line(s) are all curled up in my neighbour's yard to avoid them getting tangled up in cars driving by. Totally unacceptable that TELUS has their product hanging from a pole that could be considered a hazard and I can't get them to fix it, perhaps if I put it back on the road, then they might get the message. If anyone but a chatbot at TELUS would like to reach me, RESPOND.Solved6.1KViews0likes7Comments