I have run into issues with the IVR. Either I go to the wrong group when I specify another group or get routed it accidently heard. Can we have a return to main menu feature like they do for voicemail? Or make it a list of services TELUS offers and branch down.
Business or Home
Scan the phone number used
If its attached to an account, it lists the accounts its attached to
Billing or Tech Support
Then the category you need
TV/Internet/Home Phone/Mobility/Security/MyCare/TOS/multiple services
If you make a mistake we should have an option to hear what route we went to ensure we wait in the correct queue. Its to help with being transferred to the correct group that can help us.