Long Customer Service and Technical Service Waits for all of Telus Services anytime of the day, evening or week.
Suggestions:
1) Hire more Telus Reps to answer calls.
2) Please provide voice mail so customers can leave a message or set up
A phone system like some companies do where a customer can type in their phone number to receive a call back from Telus.
3) If Telus is unable to handle all the calls and does not have the financing to hire more staff to answer the phone or to upgrade their system to allow us to provide a callback number than it is time for Telus not to take on any more new clients since they are not able to handle the extra business.