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cholton3
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Joined 6 years ago
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Long distance for home phone services
There are no longer any White Pages or Yellow Pages Books provided for B.C. Customers which provides the information I am looking for and I am unable to find any information online and trying to call Telus Customer support is now an impossibility. No reps answer. Long waits with nobody answering. No way to leave a voice message for anyone to call back. Telus stores do not want to help with these types of requests. I still use my landline telephone service and I would like to know what areas are long distance from where I’m calling from? For example I’m aware most areas of the lower mainland of B.C. are not long distance from one city to another however some places are and if anyone knows where and how I can find this information out that would be much appreciated. CH64Views0likes3CommentsRe: Long Waits for Customer Service Reps
Hi, the main issue I'm having is that I wanted to find out in more detail about the corporate group sales that pertain to cell phone services. The company I work for has arranged certain discounts with Telus. My Company has some basic information but gave us an e-mail and 1-844 number for Telus to get more information. Because of these long wait times and telephone tag, I went to one of the Telus Mobility Stores and they failed to provide me with the information in writing of the various plans so I can make an informed decision. The Telus Rep from Guildford Mall Surrey Telus Mobility Store said that is I decided on one of the deals than it takes 48 hours for my new service to take effect and I was advised that the price of the cell phone in the plan can go up, doesn't make sense if I sign a 2 year plan. He also said that he would have to charge me a $50 administration fee, which makes no sense at all since I am a current Telus customer, I have my internet, landline and cell with Telus. All I want to do is to look at all my cell phone options and any current deals I can qualify with my provider Telus.5.9KViews0likes1CommentLong Waits for Customer Service Reps
Back in the BC Tel days in Vancouver BC we got great customer service, when you dial 0, or 611 or any of their office numbers there would be a rep that answers right away. Since BC Tel now became Telus and Telus is now global, customer service is almost non existent. Long hold times, no way to leave a voice message, no way to provide a callback number so they can call you back. I decided to go to a Telus Mobility Store in my area Guildford Centre Mall in Surrey in the hopes that maybe I would get some assistance, but No assistance and the rep didn't even at least take my name and phone number down so that a manager or senior rep can call me back. At this point all I want now is to have an appointment with a senior rep in my local BC area so that I can get some of these issues resolved. I'm very disappointed and unhappy and nobody at Telus seems to care and listen to their customers. I have been with Telus for many years and I feel that the landline service and internet is very reliable, but good luck at trying to get in touch with any Telus customer service representative on the telephone or obvious even in person.6KViews1like3Comments