Forum Discussion
Optik PVR Unable to Series Record Properly
After 2 mo of numerous calls and swapping PVR boxes it appears that the PVR “series record” functions simply don’t work. Telus has apparently given up and stopped following up with the issue. They hav...
Optik-Kate
TELUS Team Member
TELUS Team MemberHi tholley, we found additional issues with the series recording feature where scheduled recordings are disappearing after guide refreshes. The team is still investigating and working on a fix, I will update when the fix is released.
That said, I still want to make sure we take a look at your account to ensure it is the same issue. A-B , could you kindly verify the user and I will pass the account along for investigation? Thanks!
Optik-KateTELUS Team Member
TELUS Team Membertholley If you could let us know if you see the news episodes showing up in the scheduling tab as multiple episodes, it would be helpful. I'd like to narrow down if the problem is that the episodes do not get scheduled, or the episodes are not being recorded when it's scheduled.
