Ogden Landline Phone Service Out Again.

[phony-baloney]

My landline has gone down again for the second time in two weeks.

Has anybody else been experiencing this recurring issue in the Ogden area?

[phoney-baloney]

Still not fixed

[phoney-baloney]

Phone lines are still down in my area.

Apparently the terminal box lost power.

Somebody thought it would be a good idea to hook up a generator for the internet service.

Gotta keep the big money services going

However it must not have occurred to the tech that power is needed for the landline services.

You know 911, police, fire, ambulance. All the mundane phone stuff.

So much for emergency services for landline customers.

Lots of old folks in Ogden area.

So much for telus maintaining phone service.

I'm talking with tech support as we speak and they tell me they don't know who did the work or who can fix it.

Tech was here this morning he did not know who to contact.

Nobody knows what to do.

Tech support tells they will fix my phone when the outage is fixed.

It's not my phone it's the terminal ,when terminal is fixed my phone will work.

I keep telling them that.

For a communications company they sure don't have a clue how to communicate with their own staff.

[TELUS_Support]

Hi @phoney-baloney - Are you the same poster with two different profiles?

We can take a look at what happened. Please send us a private message and we will be happy to help

[phoney-baloney]

Yes I am the same person.

I had to create a new profile because your site would not let me create a new password.

more importantly my phone line has been down since June 22nd.

Now a see a new outage for Riverbend.

I guess that means my issue is on the backburner again.

I'm told that all that's needed is hooking up power for the landline.

PS

How do I send a private message?

[TELUS_Support]

You can click on our profile and there will be a button to send a message

[phony-baloney]

OK so what is going on with the Ogden service outage then?
It has been down since June 22nd
Has anybody looked at it yet?
I can see the generator powering telus internet service at the terminal
box down the street from me.
When will they connect landline power?


phoney -baloney

[phoney-baloney]

OK so what is going on with the Ogden service outage then?
It has been down since June 22nd
Has anybody looked at it yet?
I can see the generator powering telus internet service at the terminal box down the street from me.
When will they connect landline power?

phoney -baloney

[phoney-baloney]

My question is are you going to help as you said you would?

[TELUS_Support]

We checked our outage page over at www.telus.com/status and do see an outage in your area impacting landlines. The last update is within the past hour that restoration efforts continue, with no ETA as to a fix quite yet. You can stay tuned to that page for updates as we get them!

[phoney-baloney]

I don't know what is worse ,calling telus for tech support only to hear "Due to the high volume of calls....blah blah blah" and waiting on hold for 40 minutes only to be told they will get right on it.

Or going online to the status page and reading "Service restoration efforts continue. There is currently no estimated time of restoration."

It's like phone support and tech support have 5 people servicing the entire country.

If you have that many people constantly calling for assistance maybe they should hire more

staff instead of boring us with their lame feel good commercials.

In order to fix something you need to show up.

While I'm not watching the affected terminal box down the street 24/7, I do pass it a couple times a day.

In 5 days I have seem zero activity.

I might add that I received my telus bill in the mail today.

Maybe they really care about me after all.

After all I've been a customer for 34 years.

Instead of "Lets make the future friendly" I vote for

"Lets make the customer happy 😊"

[phoney-baloney]

Double post ,my mistake.