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AND WE'RE BACK (AGAIN)
Well, a few months ago Telus went ahead and cancelled my service without consent or explanation. I thought we had reached a decent settlement. I had been given a credit and a significantly reduced rate. Great, good. Wonderful.
Well, my first bill since it all was resolved came out and imagine that, I'm getting charged a "$35 a month 'easy payment'" - for what?
$840 in "late cancellation fees"
ISN'T
THAT
INTERESTING?
So I'm re-opening my complaint with the CCTS and sharing it with you.
We can take a look at the notes on your account regarding this. We'll send you a private message to discuss further.
4 Replies
TELUS_SupportOfficial Support Team
Hello! Just wanted to check in now that it's been a while to make sure everything with your billing is ok. Please let us know if you experience any further issues!
Hello Telus Support -
I appreciate you responding to me.
In fact, I have not had resolution.
I had filed a complaint with the CCTS and Telus stopped responding to me.
My understanding of the situation (and requested remedy) is:
1. I had an $840 "equipment charge" on my initial 2 year contract which was paid for monthly (fine)
2. After 1 year and 5 months, Telus cancelled my account with no notice, consent, or explanation
3. In order to restart my service, Telus started me on a fresh two year contract with an $840 "equipment charge", for equipment I already have
I want Telus to reduce the $840 amount to reflect what I spent 1.5 years paying into, and I want my contract to be the remaining length of my previous contract. I do not want to pay the entire $840 AGAIN, or be locked in with Telus for a further 2 years.I went through the CCTS, and Telus just stopped responding to me and so now the CCTS has moved into the second phase of their process.
I remain deeply frustrated.
- TELUS_Support
We can take a look at the notes on your account regarding this. We'll send you a private message to discuss further.
Show as early termination fee not Late cancelation as you state. It's very important to give correct information as policy/procedures are different for different charges
