AND WE'RE BACK (AGAIN)

Hello Telus Support - 
I appreciate you responding to me. 
In fact, I have not had resolution. 

I had filed a complaint with the CCTS and Telus stopped responding to me. 

My understanding of the situation (and requested remedy) is: 

1. I had an $840 "equipment charge" on my initial 2 year contract which was paid for monthly (fine)
2. After 1 year and 5 months, Telus cancelled my account with no notice, consent, or explanation
3. In order to restart my service, Telus started me on a fresh two year contract with an $840 "equipment charge", for equipment I already have

I want Telus to reduce the $840 amount to reflect what I spent 1.5 years paying into, and I want my contract to be the remaining length of my previous contract. I do not want to pay the entire $840 AGAIN, or be locked in with Telus for a further 2 years. 

I went through the CCTS, and Telus just stopped responding to me and so now the CCTS has moved into the second phase of their process. 

I remain deeply frustrated.