Forum Discussion
Equipment Return through Canada Post
Please stop telling customers to bring their equipment returns unpackaged to Canada Post! I work for Canada Post and we DO NOT provide free packaging materials. It's very frustrating to have people co...
I live in St. Albert and am retired Tech Strat. Our local Canada Post has no clue about any Telus return policy. The only way they would accept it was with a prepaid waybill like any other parcel. If you bring it in packaged and expect to send COD they will reject it. At least St. Albert does. Very frustrating to say the least.
NFtoBC
Community Power User
Community Power UserInteresting. I’ve had no difficulty returning items to Telus through my local post office without a waybill.
Are you experiencing this at a Canada Post office, or a secondary P.O.?
Thanks for the reply and I guess I'm sounding like a cranky old man however I can deal with this but my comments are to emphasize there is a process gap with the call centers. The one I called was the PH group and I can confirm the other poster's comments about erroneous advice. Also the Tech on an upgrade should just take the old modem as they are junked anyway
