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Resolved! How fast does the internet need to be?

I run a small accounting firm out of Red Deer. Month end we send lots of big files to our clients. It seems we have connectivity issues only around that time. I was on a very basic plan, so I upgraded from 3/1 to15/1. The internet is surprisingly fas...

Randy by Helpful Neighbour
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  • 4 replies
  • 1 kudos

Resolved! What is going on?

I had a router plugged into my modem. It only allowed 4 computers to plug in. I am not a big fan of wireless and want to keep everything wired. I bought a 12 port switch on eBay. I figure 12 is better than 4. After connecting the switch, I cannot plu...

Randy by Helpful Neighbour
  • 2941 Views
  • 1 replies
  • 0 kudos

Resolved! Do I need static IP?

I have had vandalism to my business after hours. I called a company to install security cameras. An agent at TELUS and the security company both told me I would have to get static IP. Why? What is the difference?

Randy by Helpful Neighbour
  • 3254 Views
  • 1 replies
  • 0 kudos

Resolved! activation/deactivation of call features

I have a business in Edmonton. It seems like my staff are always calling TELUS to ask questions about how to use our services. Where can I go to print a copy of the star codes and a flow chart for VM? I would like to leave this by each phone for futu...

Randy by Helpful Neighbour
  • 7397 Views
  • 2 replies
  • 0 kudos

Resolved! Smart Hub

I am a business client who just recieved this smart hub. Do I need to connect anything? It is part of my business anywhere bundle. My internet is working, so I am not sure why I even need it?

Randy by Helpful Neighbour
  • 3332 Views
  • 1 replies
  • 0 kudos

Resolved! I feel taken care of.

My internet started acting up last week. It got to the point that I could not do my work and I had an important dead line that would have cost me money if I had not respected. I am in the business of making money not losing it, so I called TELUS. The...

Randy by Helpful Neighbour
  • 2797 Views
  • 1 replies
  • 0 kudos

Resolved! Stupid Question

I have a coffee shop in town. My internet comes with wireless. It works great when I am at work, but stops working when I get back out to the farm. My tablet says the coffee shop is out of range. What does that mean?

Randy by Helpful Neighbour
  • 2722 Views
  • 1 replies
  • 0 kudos

Resolved! Please help - ghosts in my closet!

I don’t actually have ghosts in my closet or I hope I don’t. I have a static IP through TELUS. My office has eight computers. It seems like at least one computer cannot get on line at any given time. My modem is a speed touch. From previous experienc...

Randy by Helpful Neighbour
  • 5124 Views
  • 2 replies
  • 1 kudos

Resolved! Business Anywhere

With my last business I was using TELUS for my services. I was in a Business One bundle. When I took over my current business they were using another service provider. My friend mentioned Business Anywhere. What can you tell me about this new service...

Randy by Helpful Neighbour
  • 6293 Views
  • 3 replies
  • 0 kudos

Resolved! poor cell reception

I've recently moved to a basement suite and have found that I only have one bar of reception. My cell phone is my only phone, and I do not have a land line. Is there any way to boost the cell reception?