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Unanswered service request

GapYearGuy
Neighbour

I posted a service request on November 7 due to numerous issues with our Business TV service. The bot promised a response within 24-48 hours. Six weeks later, the request is still “in progress”. What does it take to get support from Telus?

2 REPLIES 2

TELUS_Support
Official Support Team
Official Support Team

Yikes - that's too long a wait. We'll send you a private message to collect your account info to see if we can get the wheel moving for you. 


If our reply resolved your issue, please click on Accept as Solution to help others in the community.

Can I get one of those replies too? been trying to get a resolution since May 2024