Re: Monitoring Centre never calling for alarm triggers

Hi, 
I’m new with Telus, I got a Custom Home security system with monitored services. 

It happened a couple of times that the alarm went off, we opened a window or our dog triggered the glass break sensor

No one from Telus/ADT ever called me. 

Not sure if the alarm must be triggered for a cert amount of time before they call me or is just my system that is not working or they are not providing a good service.

I’m paying the monitored service and is just a couple of months now but I want to understand how this works and if is reliable. 

Hope someone can help me 

Thank you