Forum Discussion
Monitoring Centre never calling for alarm triggers
We just switched from Bell Smart Home monitoring to Telus and I could not be more unimpressed. So far we’ve had a few triggers by accidentally opening the doors without disarming, also my dog barking...
Hi,
I’m new with Telus, I got a Custom Home security system with monitored services.
It happened a couple of times that the alarm went off, we opened a window or our dog triggered the glass break sensor
No one from Telus/ADT ever called me.
Not sure if the alarm must be triggered for a cert amount of time before they call me or is just my system that is not working or they are not providing a good service.
I’m paying the monitored service and is just a couple of months now but I want to understand how this works and if is reliable.
Hope someone can help me
Thank you
I can only tell you there most be 50 posts similar to yours.
It does appear that if you turn off the alarm within x number of minutes they ignore.
