Forum Discussion
Solved
Panel takes picture same time everyday
Hi,
My home control panel has started to take a photo every day at 6:44pm, no matter if it's active, disarmed, wtv. And there's no event or anything to trigger it. Not sure what's happening but it feels creepy.
My home control panel has started to take a photo every day at 6:44pm, no matter if it's active, disarmed, wtv. And there's no event or anything to trigger it. Not sure what's happening but it feels creepy.
- Hi,
Yes, it's as if I was disarming or changing a setting and it takes a picture, except I'm no where near the panel, sometimes in another room, and it's always at 6:44pm everyday.
I've reset the panel a few times, it's still taking the picture.
10 Replies
This is also happening to me. My device is taking pictures at 1:07pm every day. I just called the home technical services and they said this is a known issue with over 100 complaints. Can I be directed to the privacy team for this as I feel like this a customer privacy breach?
- A-B
Community Manager
Hello. That team is available at 1-800-567-0000 or by emailing [email protected]
You mentioned that you spoke with our Home Services team, but have you spoken with our SmartHome Security team directly?
I've come up with a workaround at least. The scheduled time of the daily picture coincides with the panel boot time. So I rebooted it at 4am. So now the only pictures it takes are pitch black nothing.
Telus wasn't exactly much help for me. I did some online research and from what I could gather, the company that makes the control panel sent an update to the software that takes a picture once a day and saves it locally only. Can't be removed. What I do is place a piece of tape over the camera around the time I know it'll take the picture. I don't like the idea of it taking a picture without me knowing.
- A-B
Hello. Do you mean taking a shot of your home interior as if you were facing the panel? That's definitely odd. Have you tried performing a reset on the panel?
This is happening to many customers and needs to be fixed as it is a privacy issue
- Hi,
Yes, it's as if I was disarming or changing a setting and it takes a picture, except I'm no where near the panel, sometimes in another room, and it's always at 6:44pm everyday.
I've reset the panel a few times, it's still taking the picture.- A-B
Gotcha. I'll send a private message to discuss!
