Forum Discussion
Sammkjones
3 years agoFriendly Neighbour
Panel takes picture same time everyday
Hi, My home control panel has started to take a photo every day at 6:44pm, no matter if it's active, disarmed, wtv. And there's no event or anything to trigger it. Not sure what's happening but it ...
- 3 years agoHi,
Yes, it's as if I was disarming or changing a setting and it takes a picture, except I'm no where near the panel, sometimes in another room, and it's always at 6:44pm everyday.
I've reset the panel a few times, it's still taking the picture.
mnagy
2 years agoNeighbour
This is also happening to me. My device is taking pictures at 1:07pm every day. I just called the home technical services and they said this is a known issue with over 100 complaints. Can I be directed to the privacy team for this as I feel like this a customer privacy breach?
A-B
Community Manager
2 years agoHello. That team is available at 1-800-567-0000 or by emailing [email protected]
You mentioned that you spoke with our Home Services team, but have you spoken with our SmartHome Security team directly?