No Impressed With Telus Home Security

This exactly happened to me. I called a representative to check for some cameras stop working, which it is a very frequent experience since migrating from adt to telus, and the representative offered an upgrade of my plan. He cancelled my account without let me know it, and my system stop working and I realized just when going to arm my home. This morning I was told by another agent that this guy made everything wrong and unfortunately, I have to install all the system again to be able to use it. I cancelled the 5 years agreement  that I just had agreed with the guy for the upgrade, for complete dissatisfaction, I cannot imagine 5 years with similar experiences. I am now moving to a more serious security system company and waiting to the end of another services agreement to shop around too. Telus is very expensive itself and I cannot support a company servicing in crappy way.