Forum Discussion
How to get service for a Price's alarm system?
We have a non-monitored smoke and motion detector system. Telus bought Price's so I hope they can help me. My system is showing an issue with a particular motion detector and is intermittently doing the 3-beep trouble signal at the panel. I have replaced the 12v battery in the box as well as one of the wireless smoke detectors in the same area at the motion detector. I would just unplug the whole thing for now but cannot find any transformer to remove power from the big box. Is there a way to get service? Is there anyone in town (Victoria, BC) that will service this unit?
1 Reply
TELUS_SupportOfficial Support Team
The transformer is typically plugged into a standard electrical outlet near the control panel. It might be hidden behind furniture or in a nearby closet. Any chance you can find it? A system reset for the control panel might also do the trick, some steps on how to do that for different panel types are at https://www.telus.com/en/support/article/smarthome-security-devices-factory-reset
