No Impressed With Telus Home Security

I was recently migrated over to Telus as well. Yesterday I was unable to access doorbell recordings thorugh my phone app or the panel.  I have been on the phone with Telus Home Security this morning for well over an hour now and am on the 3rd representative.  The second representative I spoke too said they were unable to help me as my account was cancelled in Feb 2023 which is why the video recordings werent showing up.  He wasnt able to see the monthly invoices I am sent by home security and paying for.  He wasnt able to see my previous calls made to Telus Home Security since the migration in June and he claimed to have been in the Home Security Department. This switch over to Telus is an absolute joke and if they cant resolve this today, i will be cancelling my services altogether.