Forum Discussion
No Impressed With Telus Home Security
We were switched to ADT Security and now Telus Security. We received a letter stating our alarm system would need to be upgraded to continue working. That’s fine, but our system isn’t that old and I ...
I was recently migrated over to Telus as well. Yesterday I was unable to access doorbell recordings thorugh my phone app or the panel. I have been on the phone with Telus Home Security this morning for well over an hour now and am on the 3rd representative. The second representative I spoke too said they were unable to help me as my account was cancelled in Feb 2023 which is why the video recordings werent showing up. He wasnt able to see the monthly invoices I am sent by home security and paying for. He wasnt able to see my previous calls made to Telus Home Security since the migration in June and he claimed to have been in the Home Security Department. This switch over to Telus is an absolute joke and if they cant resolve this today, i will be cancelling my services altogether.
This exactly happened to me. I called a representative to check for some cameras stop working, which it is a very frequent experience since migrating from adt to telus, and the representative offered an upgrade of my plan. He cancelled my account without let me know it, and my system stop working and I realized just when going to arm my home. This morning I was told by another agent that this guy made everything wrong and unfortunately, I have to install all the system again to be able to use it. I cancelled the 5 years agreement that I just had agreed with the guy for the upgrade, for complete dissatisfaction, I cannot imagine 5 years with similar experiences. I am now moving to a more serious security system company and waiting to the end of another services agreement to shop around too. Telus is very expensive itself and I cannot support a company servicing in crappy way.
TELUS_SupportOfficial Support Team
Definitely not the experience we want for our customers. We'll send you a private message to discuss further and see if there's anything we can do to help!
- TELUS_Support
Hi Joni22 we are sorry you are experiencing issues and we want to help. Please look for a message in your inbox from us
