Forum Discussion
Telus Reward Point Expiry
I just found out from a friend of mine who still receives monthly paper bills that, according to the fine print at the bottom of his bill, Telus Reward points earned before December 31, 2023 are going to expire at the end of this month, January 2025! How would people know this? Who reads the tiny fine print at the bottom of their paper phone bill, if they even receive one? I didn't believe that Telus would do such a thing to their customers without making sure that their customers were informed of this change through letters, emails, online posts, large notices on their website, etc., so I went online to download a copy of my last bill (I don't get paper bills so I never look at the entire thing), and sure enough, In teeny tiny fine print at the bottom of my 4-page bill, it says:
"As of January 30, 2025, points accumulated up to December 31, 2023 will no longer be retained. Points earned in 2024 will not be impacted.
1. WHY has there not been an email informing customers of this and why is there nothing on the Telus Rewards web page to indicate that points are expiring?
2. WHY would reward points expire? No other rewards program I know of does this to their customers as long as the account is kept active.
My prediction is that, unless a major information campaign is started on this change, Telus will have many upset customers losing their Reward Points.
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TELUS_SupportOfficial Support Team
Hello. We always encourage everyone to read their bills, including any important notes that we may include from time to time such as this. This change is being made to foster a better customer experience later this year. It's to encourage more active participation from our customer base so we can revitalize our catalogue with relevant and exciting prizes, as well as to launch new benefits.
You got me, TELUS! And shame on me since it is not the first time.
Can you return the points that we earned for being a costumer for more that 10 yeras
- TELUS_Support
We can look to see if there's anything we can do. We'll send you a private message to discuss further.
Can you give back the points that we previously earn we pay for it anyway
I went online to download a copy of my last bill (I don't get paper bills so I never look at the entire thing), and sure enough, In teeny tiny fine print at the bottom of my 4-page bill, it says:"As of January 30, 2025, points accumulated up to December 31, 2023 will no longer be retained. Points earned in 2024 will not be impacted.
I just checked my November and December bills and I don't see anything in the fine print about losing Telus Rewards Points. Did you see this on your January bill ??? My bills go from the first of the month to the end of the month so I usually get my bills around the 5th each month. I'll definitely look and see if it's there when my January bill arrives. If it is there then hopefully Telus tell us just how our points are split up - how many were earned before December 31 - 2003 and how many were earned after that date.
You're absolutely right, Telus should be giving people a breakdown of the points earned before and after December 31, 2023. The one and only notice I have ever seen about this "rewards" points theft was in fine print at the bottom of my Telus Home Services bill dated December 10, 2024, and it was only brought to my attention by my friend who still receives paper bills and is one of those people who read every character of fine print on every piece of paper he receives. I haven't received a paper bill for years so I went online to look at my December bill and sure enough it was there, but again, in tiny fine print on the back page. I also checked my October and November bills... there were no notices regarding points on those ones. I can't believe it's even legal for Telus to do this without proper notice and explanation to their customers.
If you go online, you can see a full breakdown of your points including earning and redemption. You can track your history from the beginning. I have a bigger issue. My security account billing shows the number of points I have been earning monthly. When I go into my security account, I find that only five points were credited when I activated the program rewards and they never credited me with anything afterwards despite monthly acknowledgment on my bills.
Telus getting ideas from AirMiles.
Call Telus they will credit your bill if you insist
This is ridiculous, just went home for a family emergency and came back and got email about outstanding balance but not about my points expiring. I was super upset and will find another company because telus reward is a joke.
I just redeemed for a $50 bill credit. Had to use 58 points to get it 🙁
