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PureFibre conversion billing errors
Telus promised me over and over again that the conversion to PureFibre would be "at no cost to you" and that there would be "no change to your bill".
My Aug-13 bill is more than three times as high as the Jul-13 bill because all the complicated debits and credits were done wrong.
Please fix this quickly before I submit a complaint to the CCTS.
(I have already sent a private message with my account number.)
When I logged into my Telus account some time later, it already showed the new reduced amount due, which is wonderful !!
Downloading my Aug-13 bill again didn't show any change, and now I remember from the past that my Sep-13 bill probably won't show the details of the adjustments, which is no big deal.
Anyway, this problem was corrected in a very timely fashion and to my satisfaction. Thank you!
2 Replies
When I logged into my Telus account some time later, it already showed the new reduced amount due, which is wonderful !!
Downloading my Aug-13 bill again didn't show any change, and now I remember from the past that my Sep-13 bill probably won't show the details of the adjustments, which is no big deal.
Anyway, this problem was corrected in a very timely fashion and to my satisfaction. Thank you!Less than 3 hours after posting this I already received a private message that the mistakes have been corrected. This was a much quicker response than I expected, which is good!
However, I will wait until I receive my Sep-13 bill and see what it says before I will know for sure if the billing is now correct.
