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PureFibre conversion issues
Two items:
1) Telus will not meet their July 15th PureFibre conversion deadline at my house -- the detailed explanation is too long to post in this forum -- hope I don't lose phone and Internet connection
2) I don't know if the fiber optic cable is long enough to reach the desired location of the NAH -- can it be extended during installation?
We're sorry to hear about the delay with your PureFibre installation. If your current services are still active, rest assured they should remain in place until the conversion is complete. We definitely understand how important it is to avoid any disruption, and we’ll do our best to ensure a smooth transition. Regarding the fibre optic cable, yes, during installation our technicians can assess the placement of the Network Access Hub (NAH), and in many cases, they can extend the cable or adjust routing to reach the desired location within reason.
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TELUS_SupportOfficial Support Team
We're sorry to hear about the delay with your PureFibre installation. If your current services are still active, rest assured they should remain in place until the conversion is complete. We definitely understand how important it is to avoid any disruption, and we’ll do our best to ensure a smooth transition. Regarding the fibre optic cable, yes, during installation our technicians can assess the placement of the Network Access Hub (NAH), and in many cases, they can extend the cable or adjust routing to reach the desired location within reason.
Your assurances about my services not being cut off on July 15th, and that the cable could be extended, greatly reduced my stress levels. Thank you.
The PureFibre conversion was completed yesterday, July 22nd, and went well. The technician, Dale, installed the NAH exactly where I wanted it, and did a very neat job of routing the cable on the house siding outside.
As a bonus, my Home Phone Voice Mail, which has not been working at all for over a year, was partially unblocked, although it still didn't work.
However, today I had an on-line chat on Telus Assist with agent Carlo, who found the problem with my Voice Mail, and got it fixed. It is now fully functional !!
How can I let Telus management know about the excellent work Dale and Carlo did for me?
