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Promotional calls. Scams?
I periodically get calls claiming to be from Telus. Are they legitimate? How can I tell?
If in doubt, contact Telus directly either by chat or one of the contact numbers listed on this site. You can find Telus's toll free numbers at the Contact Us link at the bottom of the page here. Typically it'll be 888-811-2323 but the scammers can spoof / fake the caller ID. Telus does have some others they use but it depends on the promotion.
If it's legit Telus calling, they can remove you from their list if you ask. Scammers won't. You can also reach out to Telus' Privacy Resource Centre to remove yourself too: 1-800-567-0000 or [email protected].
Also do a search on the forums here for 'scam'. A lot of others have posted discussion about their experiences and some of the tactics the scammers were trying. Including the numbers they were calling from in some cases.
3 Replies
El-EricCommunity Manager
To add to the conversation, most of these scam calls come from a Canadian area code (778, 780, 587, etc.) whereas we use a 1-8xx number that will show up as TELUS on your call display.
The best way is what Nighthawk mentioned. Listen to what they are saying, take a note of the offer and call in to a number on our website. You can ask the agent to lave a note on your account with the offer and if it's legitimate any one of our agents will be able to read the account notes and apply the offer
- Nighthawk
Community Power User
There are often many ways to spot scam calls. These are some but not all.
- More often than not they'll call or ask to be called back at a non toll free number.
- If they call you frequently / daily.
- If you're a Telus customer and they don't have any of your information already.
- If they offer you an employee ID number to try seem real.
- As most of the scammers tend to be based outside of Canada, often in south Asia, so they may have a noticeable accent. There are legit Telus employees that may have accents as well so it's not always a giveaway on its own.
- Any email that isn't *@telus.com specifically.
- Any website that isn't telus.com.
- Any one that asks you to reset a password and or tell them the 2FA code you receive by text/SMS.
- Any that ask you to install an app on your device(s) so they can help you through the process to get the promotion.
- Any that promise a free phone or one so heavily discounted it seems too good to be true. Especially for flagship devices like iPhones and higher end Samsung Galaxy.
- Nighthawk
If in doubt, contact Telus directly either by chat or one of the contact numbers listed on this site. You can find Telus's toll free numbers at the Contact Us link at the bottom of the page here. Typically it'll be 888-811-2323 but the scammers can spoof / fake the caller ID. Telus does have some others they use but it depends on the promotion.
If it's legit Telus calling, they can remove you from their list if you ask. Scammers won't. You can also reach out to Telus' Privacy Resource Centre to remove yourself too: 1-800-567-0000 or [email protected].
Also do a search on the forums here for 'scam'. A lot of others have posted discussion about their experiences and some of the tactics the scammers were trying. Including the numbers they were calling from in some cases.
