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79's avatar
79
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3 years ago

Paperless Billing Notifications Not Working for Home Security

I am signed up for paperless billing on both mobile and home security. Mobile bill comes via email every month. For some reason my home security bill never arrives. I have double checked the email on file and it is correct. I even tried to add my mobile number to receive a text alert but all I get is "sorry, something went wrong on our end. Please try again later." Telus please fix this so I don't miss paying my bill. 

 

 

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  • NFtoBC's avatar
    NFtoBC
    Icon for Community Power User rankCommunity Power User

    Do you have other home services, and have you linked your Home Security to them so they are all one invoice?