Forum Discussion

ngknorr's avatar
ngknorr
Friendly Neighbour
10 months ago

mobile account not displaying

June 2, 2025:  In mytelus on my laptop and on the mytelus android app, only my landline account is showing.  My mobile account is not displaying anymore.  I'd like to be able to view stats and top-up...
ngknorr's avatar
ngknorr
Friendly Neighbour
10 months ago

No, only my home services account is displaying on the mytelus home page, not my mobile.

TELUS_Support's avatar
TELUS_Support
Icon for Official Support Team rankOfficial Support Team
10 months ago

Have you tried uninstalling and reinstalling the app?

  • ngknorr's avatar
    ngknorr
    Friendly Neighbour
    10 months ago
    I have the same issue via the mytelus website for over a week now.

    From Norman

    • TELUS_Support's avatar
      TELUS_Support
      Icon for Official Support Team rankOfficial Support Team
      10 months ago

      Ok, can you send us a private message? We will check to see if your mobile account is linked. 

      • ngknorr's avatar
        ngknorr
        Friendly Neighbour
        10 months ago
        How do I send you a private message?

        >From Norman
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